Return on Investment (ROI) Program Funding
Application
This template was built using the ITD ROI Submission
Intranet application. FINAL AUDIT REQUIRED: The Enterprise
Quality Assurance Office of the Information Technology Department is
required to perform post implementation outcome audits for all Pooled
Technology funded projects and may perform audits on other projects.
This is: A Pooled Technology Fund or Reengineering Fund Request. Amount
of funding requested: $373,572.00 An Agency IT Expenditure or Budget Request
(General Fund, Road Funds, Grants, etc.). Amount of funding requested:
$0.00
Section I: Proposal
Date:
8/14/02
Agency Name:
DHS - Woodward
Project Name:
Campus Area Network Upgrade - Woodward
Agency Manager:
Barb McMenamin
Agency Manager Phone Number / E-Mail:
(515)438-3145 / bmcmena@dhs.state.ia.us
Executive Sponsor (Agency Director or Designee):
Barry Wills
Project Summary:
Project funds are being requested to
update/replace the outdated communications and data transmission network
on the Woodward campus.
Request for ROI Application Waiver:
Is this a request for a waiver? YES
Agencies are required to complete this funding
application when requesting funds for any Pooled Technology project, any
IT expenditure costing over $100,000, or any non-routine IT expenditure.
If you feel there is a compelling reason to waive this requirement,
please provide (in the box below) a brief description of the project or
expenditure, the budget amount, and a rationale for the waiver request.
Explanation:
Until a decision is made
regarding your waiver request, it is not necessary to complete any other portion
of this application. The ITD Enterprise Quality Assurance Office will convey
waiver request decisions within five working days of receipt.
A. Statutory or Other Requirements
Is this project or expenditure necessary for compliance with a Federal law,
rule, or order?
YES (If "Yes", cite the specific Federal law, rule or order.)
Explanation:
Is this project or expenditure required by state law, rule or order?
YES (If "YES",
cite the specific state law, rule or order. ) Explanation:
Does this project or expenditure meet a health, safety or security
requirement? YES (If "YES", explain.) Explanation: The Woodward Resource Center(WRC) is responsible for the medical, and
pharmaceutical records of customers we serve 24 x7. These records and other
information regarding the quality of life of our customers must be available to
the care givers. This communication and health information is available through
our network. The network equipment at WRC is currently 6 yrs old and is at end
of life. This means that parts or replacements for this equipment are not
available or not compatible with existing equipment due to age and advancment in
technology switching equipment. Loss of the network creates a break in
communication and the ability to retrieve important data. Campus Area Network
connects over 44 buildings spread over 300 acres.
Security is an issue
with aging switching equipment. It creates a risk to the network. Aging and
failing equipment can create vunerabilities to WRCs network. Our Network
contains confidential medicalinforamtion about the citizens we serve. Securing
confidential information is a HIPPA federal mandate.
Is this project or expenditure necessary for compliance with an enterprise
technology standard? YES (If "YES", cite the specific standard.)
Explanation: Below is a quote from the enterprise
security policy section B:
"Information security encompasses many
disciplines, including computer security, network security, communications
security, and physical security. For Iowa state government systems, security
will follow the concept of information assurance. The overall goal of
information assurance is to protect and defend information and information
systems. Disruptions in today’s environment are not preventable 100% of the
time; therefore, the state must be prepared to respond appropriately and recover
to ensure the confidentiality, integrity, and availability of the information
and information systems it is entrusted with. Information assurance entails
information protection, event detection, restoration of information and
services, and appropriate response. We must protect information and information
resources from intentional, unintentional, structural, and environmental
threats; detect threats and attacks; restore capabilities in an efficient and
prioritized manner; and respond appropriately with an integrated, coordinated,
and focused effort to cope with, reduce, or eliminate the effects of attacks or
intrusions."
State of Iowa Information Technology security plan.
Adviodance of communication network central point of failure. Homeland security
standards.
The ITD enterprise access control standard. Security must be
considered end-to-end; that is, from the point of origin to the point of
delivery.
Is this project or expenditure consistent with meeting the goals and
objectives of the State's strategic plans? YES (If "YES", cite the specific
standard.) Explanation: New Face of Iowa 2010 Goal
2. Electronically connected to Each Other and the World.
[This section to be scored by
application evaluator.]
Evaluation (15 Points Maximum) If the
answer to these criteria is "no," the point value is zero (0). Depending
upon how directly a qualifying project or expenditure may relate to a
particular requirement (federal mandate, state mandate,
health-safety-security issue, or compliance with an enterprise technology
standard), or satisfies more than one requirement (e.g. it is mandated by
state and federal law and fulfills a health and safety mandate), 1-15
points awarded.
B. Customer Service Improvements
Summarize the extent to which the the
project or expenditure improves customer service to Iowa citizens or within
State government. Included would be such items as improving the quality of life,
reducing the government hassle factor, provding enhanced services, improving
work processes, etc. Response: * The quality of life
for the Iowa citizens we serve with Mental Retardtation will continue to
improve. WRC depends greatly on the campus area network and uses technology to
its fullest. Having communication and information available through out campus
at WRC allows caregivers,medical, and professional staff a means to share
information instantly. Being able to enter data at any location whether it be at
a home, work site or vocational captures real time data. Having a solid and
secure network and using technology allows for more data driven decisions. This
adds to the quality of life of our customers.
* Parents and Guardians:
We have just scrapped the surface of electronic communications. WRC is looking
at the options and have implemented a few to allow parents, guardians and the
citizens that reside on our campus to communicate electronically.
*
Federal, state survey teams, DHS central office, and other state agencies: We
live in a world where information is always needed yesterday. It has been
suggested by survey teams that we need to use our computer system to collect
more data. Using our computer system has allowed us to electronically send
reports requested by DHS central office. The network allows several agencies to
share one file. This is a valuable tool that needs to be continued.
*
The speed of our network would improve: Save staff time for data retreival.
* Using single mode fiber and switching the media to switched and not
shared media (Hubs) would also allow for better quality video training at the
desk top: Providing this option would improve attendance for class due to staff
shortages. If the opportunity is there to take training without leaving your
work site not only saves time but dollars. Being a 24 x 7 facility, its
challenging scheduling staff for training without incurring overtime.
[This section to be scored by
application evaluator.]
Evaluation (15 Points Maximum)
Minimally improves customer service (0-5 points).
Moderately improves customer service (6-10 points).
Significantly improves customer service (11-15 points).
C. Impact on Iowa's Citizens
Identify the main project or expenditure
stakeholders and summarize the extent to which each, especially citizens, is
impacted. Response: *233 special needs citizens of
Iowa that reside at WRC campus. : The customers we serve are impacted the most.
If our network is not available it becomes a health and safety issue for our
customers. WRC network contains important medical information that our
caregivers need to provide the best service. If this is not available it opens
the door for risk. Security in our equipment is important for the privacy of
records. This also allows for collecting of data and making decisions driven by
data.
* state and federal survey teams: Having a solid and secure
network allows us to meet reporting requirements for other state and federal
agencies. Examples are Department of Inspections and Appeals (DIA), the Health
Care Financing Administration (HCFA). We are also required to meet standards set
by the Occupational Safety and Helath Administration (OSHA). These regulatory
agencies continue to expand their requirments thereby increasing the level of
communication and reporting demands.
* parents and guardians of the
citizens we serve: WRC prides itself in delivering top services to the loved
ones of these stakeholders. To continue to provide this level of service it
requires we have a network in place that allows communication and data entry and
collection. This allows us to show this group the level of care and improvements
gained by their loved one.
* The DHS facilities and the DOC prison
customers of the CDC Warehouse. If we do not have a solid network to run our
compter sysems, CDC staff will not be able to access the inventory system. In
turn they will have to physically count which takes time. This could cause a
delay in delivery which could cause a delay in payment. Not having an inventory
system operational could create costly buying decisions. Buying electronically
allows more flexibilty for "just-in-time" purchasing. The network also gives a
line of communicaion to their customers.
* Taxpayers: To be awarded the
pooled technology money will allow us to take advantage of volume purchases. It
will allow for this to be a managed project which will eliminate downtime for
tranfer to new switches. If we do not receive this money we will have to figure
out a way to piece meal this project. Being proactive is much more cost
effective then being reactive which is a benefit to the taxpayers.
[This section to be scored by
application evaluator.]
Provide a pre-project or pre-expenditure
(before implementation) description of the impacted system or process.
Response: Presently has a "Home Run" multi mode
fiber backbone installed on Woodward Resource Centers 310 acres. Home run fiber
means the fiber from each building runs back to the central computer operation
room. Having home run fiber means if one strand of fiber is cut it does not take
your entire campus down just one building. This project was completed in 1997.
This includes using both switched (Cisco switches) and shared (3-COM hubs) media
in 40 wiring closets. Since all of our switches, hubs and the main switch is at
end of life with Cisco and 3-COM, parts are no longer available.
WRC
network connects the 310 arce campus. This includes our houses, medical,
pharmacy, vocational sites, dietary, maintenance, housekeeping, psychology,
superintendent office, business office, dental, and others. WRC has become
dependent on the use of technology. We have supported the Govenors goal of
technology for all Iowans. To continue supporting this goal our network has to
be upgraded.
Provide a post-project or post-expenditure (after implementation) description
of the impacted system or process. In particular, note if the project or
expenditure makes use of information technology in reeengineering traditional
government processes. Response: Post-project:
Running a "home run" single mode fiber between our two main closets will allow
much faster and more reliable gigabit data transmission speed to our major
buildings. We would install Cisco switches in every wiring closet. This will
upgrade our network to all switched media providing true 100mb to 24 of our
buildings and 1000mb to 16 buildings that house our power users. This not only
improves the speed of our network, it allows video desk top capability and
increases our network security.
This will allow WRC to continue to grow
in the use of technology. We recently installed a medical record software
package used campus wide which maximizes the use of our nework. This eliminates
hand written processes, continuity in data collection and helps in meeting the
request of federal and state survey teams.
In particular this will
improve the way we collect data and gives us the data we need to make solid
decision about the citizens we serve.
[This section to be scored by
application evaluator.]
Evaluation (10 Points Maximum)
Minimal use of information technology to reengineer
government processes (0-3 points).
Moderate use of information technology to reengineer
government processes (4-6 points).
Significant use of information technology to reengineer
government processes (7-10).
E. Project Participants
List the project participants (i.e. single
agency, multiple agencies, State government enterprise, citizens, associations,
or businesses, other levels of government, etc.) and provide commentary
concerning the nature of participant involvement. Response: *Woodward Resource Center: A campus that serves citizens of Iowa with
Mental Retardation and their families. WRC customers are both on campus and off.
* Centralized Distribution Center (CDC) The CDC warehouse stores food
that is purchased and distributed to all Department of Human Services (DHS)
facilites and Department of Correction (DOC).
* DHS central office and
other governing agencies that require reports in a timely manner.
[This section to be scored by
application evaluator.]
Evaluation (10 Points Maximum)
One agency (0-3 points).
Multiple agencies or levelsof government (4-6 points).
State government enterprise (7-10 points).
F. Risk
Describe the likelihood of successful technical implementation
of the project. This is not the same as meeting the programmatic (business) goal
of the project. Response: In order for this project
to be successful, it is imperative that we upgrade all switching equipment
before it fails.
WRC IT staff has a strong working knowledge of
switching equipment and the installation. The IT staff at WRC successfully
installed the campus area network. The IT staff has a solid working relationship
with higher level technical staff at ITD.
[This section to be scored by
application evaluator.]
Evaluation (5 Points Maximum)
High Overall Risk, Low Chance of Success (0-2 points).
Moderate Overall Risk, MOderate Chance of Success (3-4
points).
Low Overall Risk, High Chance of Success (5 points).
What is the programmatic (business) risk of not achieving the project goals
to Iowa citizens and employees? What are the risks to Iowans if this project
fails? Response: Assuming a proper/professional
installation, the programmatic risk of not achieving the intended project goals
is minimal.
[This section to be scored by
application evaluator.]
Evaluation (5 Points Maximum)
High Overall Risk, Low Chance of Success (0-2 points).
Moderate Overall Risk, MOderate Chance of Success (3-4
points).
Low Overall Risk, High Chance of Success (5 points).
G. Requestor Experience and Past Results
Provide three examples of
relevant agency IT projects, project management experience and results. List any
projects that required remediation and steps taken to resolve.
Response: Campus Area Network: WRC project
management leader was Barb McMenamin. The funding for this project was approved
the first week of May, 1997 and had to be completed by June 30, 1997. Barb not
only designed the network but also coordinated the work by the vendor for the
instalation. Staying very organized and focused WRC completed the task by
deadline. The project consisted of pulling and trenching fiber over 300 acres
and installing 40 wiring closets. Sixteen switches and twenty-four hubs were
configured and installed. This project was completed within budget and on time.
Y2K: This project consisted of changing over 100 programs to be
compliant with Y2K. These programs were changed and tested and reviewed by end
users. Barb cordinated the hiring of a contract programmer to help complete this
project. This project was completed on time and without incident.
House
security system: This project was driven by state and federal surveys. WRC was
required to come up with a security system that allowed all doors to remain
unlocked and not have an alarm that notified staff if someone left the building.
This was a challenge. It is important to protect citizens who might go outside
without consideration of the weather. Working with a vendor we combined two
technologies that allowed us the cabability to keep doors unlocked without
jeopordizing the safety of our customers. This project was completed in a timely
manner to meet compliance.
[This section to be scored by
application evaluator.]
Evaluation (5 Points Maximum)
Minimal success(0-2 points).
Usually successful (3-4 points).
Almost always successful (5 points).
This criteria involves
rating the extent to which previous projects have successfully achieved
their objectives e.g. on time, on budget, minimal implementation problems,
positive programmatic impact, partnering with other agencies, and impact
on other agencies.
H. Funding Requirements
On a fiscal year basis, enter the estimated
cost by funding source:
FY04
FY05
FY06
Cost($)
% Total Cost
Cost($)
% Total Cost
Cost($)
% Total Cost
State General Fund
$0
0%
$0
0%
$0
0%
Pooled Tech. Fund
$373,572
100%
$0
0%
$0
0%
Federal Funds
$0
0%
$0
0%
$0
0%
Local Gov. Funds
$0
0%
$0
0%
$0
0%
Grant or Private Funds
$0
0%
$0
0%
$0
0%
Other Funds (Specify)
$0
0%
$0
0%
$0
0%
Total Project Cost
$373,572
100%
$0
100%
$0
100%
Non-Pooled Tech. Total
$0
0%
$0
0%
$0
0%
Is this project the first part of a future, larger project? YES (If "YES", explain.)
Explanation:
Is this project a continuation of a previously begun project? YES (If "YES", explain.)
Explanation:
[This section to be scored by
application evaluator.]
Evaluation (10 Points Maximum)
This is the first year of a multi-year project / expenditure or
project / expenditure duration is one year (0-5 points)
The project / expenditure is of a multi-year nature and each annual
component produces a definable and stand-alone outcome, result or
product (2-8 points).
This is beyond the first year of a multi-year project / expenditure
(6-10 points)
The last part of this criteria involves rating the
extent to which a project or expenditure is at an advanced stage of
implementation and termination of the project / expenditure would waste
previously invested resources.
I. Source of Funds (Pooled Technology Funds Only)
On a fiscal year
basis, how much of the total project cost ($ amount and % ) would be
absorbed by your agency from non-Pooled Technology funds? If desired,
provide additional comment / response below. Response: FY 04 WRC is asking 100% state money. Starting in FY 05 WRC will
absorb the annual maintenance cost of $21,516. This amount will continue for the
life of the network equipment.
All campus capital improvement and
vertical infrastructure requests are 100% funded with state funds. No federal
reimbursement is available for this purpose.
[This section to be scored by
application evaluator.]
Evaluation (5 Points Maximum)
0% (0 points)
1%-12% (1 point)
13%-25% (2 points)
25%-38% (3 points)
39%-50% (4 points)
Over 50% (5 points)
Section II: Financial Analysis
A. Project Budget Table
It is necessary to estimate and assign a
useful life figure to each cost identified in the project budget. Useful
life is the amount of time that project related equipment, products, or services
are utilized before they are updated or replaced. In general, the useful life of
hardware is three (3) years and the useful life of software is four (4) years.
Depending upon the nature of the expense, the useful life for other project
costs will vary between one (1) and four (4) years. On an exception basis, the
useful life of individual project elements or the project as a whole may exceed
four (4) years. Additionally, the ROI calculation must include all new
annual ongoing costs that are project related.
The Total Annual Prorated Cost (State Share) will be calculated based on the
following equation:
Budget Line Items
Budget Amount (1st Year Cost)
Useful Life (Years)
% State Share
Annual Ongoing Cost (After 1st Year)
% State Share
Annual Prorated Cost
Agency Staff
$49,426
1
0.00%
$49,426
0.00%
$0
Software
$4,943
4
100.00%
$0
0.00%
$1,236
Hardware
$339,060
3
100.00%
$0
0.00%
$113,020
Training
$0
4
0.00%
$0
0.00%
$0
Facilities
$0
1
0.00%
$0
0.00%
$0
Professional Services
$0
4
0.00%
$0
0.00%
$0
ITD Services
$0
4
0.00%
$0
0.00%
$0
Supplies, Maint, etc.
$29,569
1
100.00%
$21,516
100.00%
$51,085
Other
$0
1
0.00%
$0
0.00%
$0
Totals
$422,998
---
---
$70,942
---
$165,341
B. Tangible and/or Intangible Benefits
Respond to the following and
transfer data to the ROI Financial Worksheet as necessary:
1. Annual Pre-Project Cost - This section should be completed only if
state government operations costs are expected to be reduced as a result of
project implementation. Quantify all actual state government direct and indirect
costs (personnel, support, equipment, etc.) associated with the activity, system
or process prior to project implementation. Describe Annual
Pre-Project Cost:
Quantify Annual Pre-Project Cost:
State Total
FTE Cost(salary plus
benefits):
$0.00
Support Cost (i.e. office supplies,
telephone, pagers, travel, etc.):
$0.00
Other Cost (expense items other than FTEs
& support costs, i.e. indirect costs if applicable,
etc.):
$0.00
Total Annual Pre-Project
Cost:
$0.00
2. Annual Post-Project Cost - This section should be completed only if
state government operations costs are expected to be reduced as a result of
project implementation. Quantify all actual state government direct and indirect
costs (personnel, support, equipment, etc.) associated with the activity, system
or process after project implementation. Describe Annual
Post-Project Cost:
Quantify Annual Post-Project Cost:
State Total
FTE Cost(salary plus
benefits):
$0.00
Support Cost (i.e. office supplies,
telephone, pagers, travel, etc.):
$0.00
Other Cost (expense items other than FTEs
& support costs, i.e. indirect costs if applicable,
etc.):
$0.00
Total Annual Post-Project
Cost:
$0.00
3. Citizen Benefit - Quantify the estimated annual value of the
project to Iowa citizens. This includes the "hard cost" value of avoiding
expenses ("hidden taxes") related to conducting business with State government.
These expenses may be of a personal or business nature. They could be related to
transportation, the time expended on or waiting for the manual processing of
governmental paperwork such as licenses or applications, taking time off work,
mailing, or other similar expenses. As a "rule of thumb," use a value of $10 per
hour for citizen time savings and $.325 per mile for travel cost savings.
Travel
Savings
Number of Trips:
$25
Miles per Trip:
50
Trips per Year:
12
Number of Citizens Affected:
1
Rate per Mile
$0.325
Total Travel Savings:
$4,875
Transaction Savings
Number of annual online transactions:
0
Hours saved/transaction:
0
Number of Citizens affected:
0
Value of Citizen Hour
0
Total Transaction Savings:
$0
Other Savings (Describe)
$0
Total Savings:
$4,875
4. Opportunity Value/Risk or Loss avoidence - Quantify the estimated
annual non-operations benefit to State government. This could include
such items as qualifying for additional matching funds, avoiding the loss of
matching funds, avoiding program penalties/sanctions or interest charges,
avoiding risks to health/security/safety, avoiding the consequences of not
complying with State or Federal laws, providing enhanced services, avoinding the
consequences of not complying with enterprise technology standards, etc.
Response: Using technology is to create a paper free
environment. When the network is down it eliminates the use of e-mail. E-mail
has become a valuable communication tool both internally and externally. When
e-mail communication is down our external cutomers have no way of knowing that
we are not receiving their e-mail. Also not being able to retrieve client
information opens the door to risk. The risk could cause WRC to be noncompliant
with a federal or state survey which puts us in jeopordy to lose our Title 19
certification. This certification is valued at $22 million to the WRC.
5.Benefits Not Readily Quantifiable - List and summarize the overall
non-quantifiable benefits (i.e., IT innovation, unique system application,
utilization of new technology, hidden taxes, improving the quality of life,
reducing the government hassle factor, meeting a strategic goal, etc.).
Response: * Reducing risk by having a medical record
available using the network. This allows staff at any location the pertinient
information to make informed quality of life decisions for the citizens we
serve.
* Keeping communication lines available over the campus area
network. If the network is down a valuable communication tool is not available.
* Following the Governors direction E by 2003 we have become a more
paper free environment. The majority of our information is stored on the network
and if the network fails due to end of life equipment we face a potential health
and safety risk.
* The lifespan of technology hardware is normally three
years. Our equipment is over 6 yrs. old and is putting us at risk of potential
lengthy downtime due to obsolenscence. This also increases our risk in that the
cost of the replacement will be significantly higher.
* Network downtime
normally calculates in overtime. Staff will have to complete duties manually or
will have to recreate documents that are stored on a server.
* A secure
network is vital for the confidential information that is stored.
* A
viable network will allow us to continue to use technology to it fullest. This
has proven to be a benenfit to the citizens we serve.
Rate the overall non-quantifiable benefits on a "1 - 10" basis, with "10"
being of highest importance: 10
Benefits Not Readily
Quantifiable
ROI Financial Worksheet
A. Total Annual Pre-Project cost (State Share from
Section II B1):
$0
B. Total Annual Post-Project cost (State Share from
Section II B2):
[This section to be scored by
application evaluator.]
Evaluation (10 Points Maximum)
Generates 0% annual return on investment (0 points)
Generates 1-3% annual return on investment (1 point)
Generates 4-6% annual return on investment (2 points)
Generates 7-10% annual return on investment (3 points)
Generates 11-15% annual return on investment (4 points)
Generates 16-20% annual return on investment (5 points)
Generates 21-25% annual return on investment (6 points)
Generates 26-44% annual return on investment (7 points)
Generates 45-63% annual return on investment (8 points)
Generates 64-82% annual return on investment (9 points)
Generates over 83% annual return on investment (10 points)
Note: For projects where no State Governmment Benefit,
Citizen Benefit, or Opportunity Value or Risk/Loss Avoidance Benefit is
created due to the nature of the project, the Benefit/Cost Ratio and
Return on Investment values are set to Zero.
Section III. Technology
A. Current Software Technology
1) Software (Client Side / Server Side / Mid-Range / Mainframe ) :
a) Application Software
N/A
b) Operating system software N/A
c) Major interfaces
to other systems, both internal and external N/A
d) Other N/A
2) Hardware (Client Side / Server Side / Mid-Range / Mainframe ) :
a) Platform, operating
system N/A
b) Storage and physical environment N/A
c) Connectivity and
bandwidth Multi mode fiber between buildings. Category 5 to
the desktop. 10/100 nic cards
d) Logical and physical connectivity Cisco
swithces, 3-COM hubs
e) Major interfaces to other systems, both internal and external N/A
f)
Other N/A
B. Proposed Technology
1) Software (Client Side / Server Side / Mid-Range / Mainframe ) :
a) Application Software
N/A
b) Operating system software N/A
c) Major interfaces
to other systems, both internal and external N/A
d) General
parameters if specific parameters are unknown or to be determined N/A
e)
Other N/A
2) Hardware (Client Side / Server Side / Mid-Range / Mainframe ) :
a) Platform, operating
system N/A
b) Storage and physical environment N/A
c) Connectivity and
bandwidth Pulling single mode fiber between the two main
closets will improve speed to true 100 mb to 24 buildings and 1000 mb to 16
buildings.
d)
Logical and physical connectivity Upgrade the Cisco
switches and replace 3-COM hubs with Cisco switches.
e) Major interfaces to other systems, both
internal and external N/A
f) General parameters if specific
parameters are unknown or to be determined N/A
g) Other N/A
C. Data Elements
N/A
D. Security / Data Integrity / Data Accuracy / Information Privacy
1) List the Security
Requirements of the project To maintain the secruity of the
network each switch will have access control. Level access to the physical
location of the switch and to the access level. Swithces will be purchases in
compliance to the state ITD enterprise standards.
2) Describe how the security requirements
will be integrated into this project and tested. All
switches will have access control levels implemented.
3) Describe what measures will be taken to
insure data integrity, data accuracy and information privacy. NA
E. Project Schedule
Describe general time lines, resources, tasks, checkpoints, deliverables,
responsible parties, etc. * Specific dates to be determined
based upon the availability of funding.
* Items will be orderd July 2003
(approx three weeks delivery) IT team
* Project plan reviewed (constant
during duration of project)
* While fiber is being pulled, switches can
be configured (three weeks) Vendor , electrician and IT team
* Test
fiber after it is pulled for line integrity. (1 day) Vendor, Electrician and IT
Team
* Receive sign off on fiber test from vendor
* Test switch
on new lines for data integrity and connectivity. (1 day)
* Review plan
and start cut over to new main switch and start cut over at each building. (1/2
day)
* Project completed and tested. Set up monitoring software to test
connection and integrity of network.
Section IV. Auditable Outcome Measures
For each of the below categories, list the auditable metrics
for success after implementation and identify how they will be measured.
1. Improved customer
service Will see improved speeds on network. This will
eliminate lock ups. This will be measured by testing the lines for connectivity.
2. Citizen impact
Network will be stable with less down time. This will be
measured by the number of help desk calls.
3. Cost Savings No
direct operational changes.
4. Project reengineering NA
5. Source of funds (Budget %) No response required.
6. Tangible/Intangible benefits Number of
network performance help desk calls will decrease.
Down time due to end
of life equipment will decrease. Both will be measured by customer satisfaction
and fewer help desk calls concerning connectivity to the network.
