Information Technology
Information Technology Service Desk
The Technology Service Desk provides a single point of contact (one number to call) for problem resolution. The Technology Service Desk is staffed Monday through Friday from 7:00am to 5:00 pm, and serves all DAS customers. Operations staff are available 24 hours, 7 days a week for after hours assistance.
515-281-5703 phone
800-532-1174 toll free
515-281-6137 fax
email
Service Desk Functions
- Operational status of systems:
- Internet
- Mainframe
- CICS transactions and files
- 3270 Support:
- Mainframe session adds/deletes/changes
- Microcode and other hardware support
- LAN/PC problems
- Password resets
- Online problem tracking
- Capitol Complex data network
- Batch job inquires
- Telecommunications issue
- Application user support