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Information Technology

Information Technology Enterprise – Database Services
Managed Solutions

What is a Managed Solution?

Managed solutions are for those Customers who want turnkey database support. With a managed solution, ITE manages and maintains all aspects of your database, beginning from help with development all the way to production. ITE ensures your database performs as designed. Managed solutions are offered on MySQL, SQL Server 2000 and DB2 platforms and are available on both mainframe databases (IDMS and CA Relational).
About the service
ITE begins working with you during the application and database design stage of your project and our support continues through the life-cycle of your database.

DB2

Specific Features include:

Disk space
Daily back-ups
Database restores
Database design review
ODBC connections
24/7 monitoring
Highly-available environment for DB2
     (automatic fail-over with redundant network connections)
Full database performance monitoring and reporting
Located in firewall-protected database zones
Access to both test and production environments
Database tuning
Platform migration from development to test to production
Capacity Planning
Performance testing

Co-location, dedicated and remote management services are also available for all our server-based database solutions. The features provided under a co-location, dedicated or remote managed service are established through a Service Level Agreement.
Contact an ITE service representative for more details.

Additional Service Options

In addition to the features above, ITE also offers the following services;

Consulting

     Requirements analysis
     Security analysis and planning
     Design review for Customer-designed database(s)
     Project management

Development

     Database Design; Logical and/or physical
     DDL generation
     Data loading; test and production
     Application interconnects
     Platform upgrade (e.g. SQL 7.0 to SQL 2000)

Maintenance

     All maintenance activities included with a managed solution

An ITE managed solution enables our Customers to focus on their business instead of the technology.